Why Well-Designed Buildings Can Still Underperform

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by Simon Lock

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07 October 2026

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7 mins read

For centuries, buildings have been remarkably simple.

Heat escaped through draughts, moisture dried naturally through ventilation, and indoor temperatures closely followed the weather outside. Buildings were often uncomfortable and inefficient, but they were also surprisingly tolerant of things not being perfect.

Over the last few decades, that has changed dramatically.

To reduce carbon emissions and energy consumption, modern buildings have become increasingly airtight and insulated. These improvements have delivered enormous benefits, but they have also shifted much of the responsibility for comfort and efficiency away from the building fabric and onto the systems serving it.

The challenge today is no longer simply building a better building.

It is ensuring that increasingly complex systems are properly designed, commissioned, reliable and simple for occupants to operate.

The question has become:

Heating Systems: Small Changes, Big Impacts

In older buildings, heating systems are often pretty crude.

A boiler supplied water to radiators at high temperatures and occupants adjusted comfort by opening windows, turning thermostats up and down or simply just off and on.

Modern heating systems are far more sophisticated.

Heat pumps, weather compensation controls, zoning systems, underfloor heating and smart controls can significantly reduce energy consumption while maintaining comfort. However, these systems only achieve their promised performance when configured correctly.

A heat pump operating at unnecessarily high temperatures can dramatically increase electricity use. Poorly configured controls can lead to overheating, excessive cycling or rooms failing to reach their target temperatures.

Increasingly, the issue is not that a building lacks heating capacity. It is that the system requires careful setup and optimisation to ensure the heat efficiently gets in a building and then is effectively distributed around it.

Cooling Systems: A Growing Necessity

Historically, many UK buildings required little or no cooling.

The climate was generally mild enough that opening windows during warm weather was sufficient.

As summers become warmer and periods of extreme heat become more frequent, cooling is becoming increasingly important. Building fabric issues that just mean a slightly bigger bill in the winter months can mean huge discomfort for occupants in the summer months.

Most buildings in England are dependent of overnight window or door opening to cool them down with cooler overnight air. As the days and nights have got warmer buildings have become hugely dependent on this overnight ventilation that is dependent on occupant action or simply may not be possible or practical.

Cooling can come in many forms:

The challenge is that cooling systems often interact closely with the building itself.

A poorly shaded building may require far larger cooling systems than originally expected. Similarly, cooling systems may perform poorly if controls are incorrect or ventilation strategies are not coordinated.

Good cooling design is increasingly becoming a necessity rather than a luxury.

Ventilation and Indoor Air Quality

Perhaps the clearest example of growing system dependence is ventilation.

Traditional buildings leaked air continuously through gaps and cracks. Even traditional buildings these days often have had a lots of their draughts minimised over time.

Modern buildings are intentionally sealed to minimise heat loss. While this dramatically improves energy efficiency, it also means fresh air can no longer be left to chance.

Instead, buildings increasingly rely on systems:

When these systems are working correctly, indoor environments can be healthier, quieter and more energy efficient than ever before.

When they are not, occupants may experience:

Ventilation systems often require regular maintenance, filter replacement and commissioning checks to continue performing as intended.

Domestic Hot Water Systems

Hot water is another area where modern buildings have become increasingly reliant on controls.

To improve efficiency, many systems now include:

These systems can reduce energy use significantly but often require careful setup.

Poorly configured timers, excessive water temperatures or incorrect control settings can increase running costs without improving comfort. They do represent an opportunity as hot water cylinders can often be reheated at off-peak times, making use of reduced energy prices.

Renewable Energy Systems

Many buildings now generate a proportion of their own energy or make use of the outside environment. This flips the conventional model on its head as there is much more energy outside than there is inside and how can that be harnessed to make huge gains in building performance.

Examples include:

These technologies can deliver substantial savings, but only when they operate together effectively.

It is increasingly common to find buildings where expensive renewable technologies have been installed but are not performing as expected because settings have never been reviewed following installation.

Sensors, Controls and Automation

Modern buildings are increasingly becoming data-driven.

Temperature sensors, occupancy sensors, CO₂ monitors and smart controls continuously influence how systems operate.

In many cases, the controls have become just as important as the equipment itself.

The reality is that a perfectly sized heating or ventilation system can still perform poorly if sensors are located incorrectly or control strategies are misunderstood.

Often, energy waste occurs because systems are simply fighting each other:

Commissioning: The Often Forgotten Stage

The unfortunate reality is that many systems are installed correctly but never fully commissioned. This agonisingly may mean they never reach their full potential but it may only be one simple setting change away.

Commissioning is the process of ensuring every component operates as intended and that the whole building works together as a single system.

Without commissioning:

A building’s long-term performance frequently depends more on commissioning and ongoing optimisation than on the equipment itself.

A New Era of Building Performance

The buildings of the future are unlikely to become simpler.

In fact, they will probably become even more dependent on carefully integrated systems. However, there is progress being made to make controlling these systems simpler to the occupant or setup so they just work and never have to be changed.

Heat pumps, ventilation systems, renewable energy technologies, smart controls and cooling systems all have important roles to play in helping buildings respond to rising energy costs and a changing climate.

The opportunity is enormous.

When these systems are operating properly, buildings can be healthier, more comfortable and far cheaper to run than previous generations ever achieved.

The challenge is making sure those systems are actually doing what they were designed to do.

How Woohoo Can Help

We help clients understand how their buildings are really performing.

Modern buildings rely heavily on systems such as heat pumps, ventilation, cooling and controls to deliver comfort, good air quality and low running costs. Even well-designed buildings can underperform if these systems are not properly commissioned, configured or maintained.

We work with clients to assess:

By combining building physics with real-world operational data, we help identify where energy is being wasted, where comfort issues are occurring and what practical improvements will deliver the greatest benefit.

As buildings become smarter and more dependent on technology, understanding how those systems work together is becoming just as important as the building itself.

The goal is simple: comfortable, healthy buildings that perform as intended while keeping energy use and running costs under control.